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Commonly asked Questions

How long are counseling sessions?

Counseling sessions are typically 45-50 minutes long per session. The length of time people work with us varies based on the client’s needs, issues, and targeted outcomes.

Do you accept health insurance payments?

We are currently accepting Aetna, Aetna Better Health of Virginia, Anthem Blue Cross Blue Shield, Anthem Healthkeepers, Beacon Health Options (Value Options), Optima Health, Optima Medicaid, Optimum Choice INC, United Healthcare, Humana Behavioral Health (Non-Medicare product), Cigna, Multiplan, and Integrated Behavioral Health. Approval to accept Medicare is pending, and will gladly update the community when it goes into effect.  

Can I pay with cash?

We welcome self-pay clients. We do accept cash, check and credit/debit cards. We have also created a special opportunity for clients who do not have insurance or prefer not to file a claim. Our Mental Health Express Program provides a variety of affordable service fees. Our goal is to make services accessible to all those in need.

 

Can I choose the counselor I work with?

We have a variety of counselors with different areas of specialization. Our team works together to serve the people who come to us. While we try to accommodate new client requests, when someone’s schedule is full, we will recommend one of our staff members who has similar skills and approaches.

Does my family need to know what we talk about? Absolutely not. Our sessions are 100% confidential. What happens in counseling, stays in counseling!

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